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    Features/Unified Inbox
    Platform Feature

    Unified Inbox

    Stop switching between apps. Manage all guest communications from WhatsApp, Instagram, Messenger, Airbnb, Booking.com, and Email in a single, collaborative inbox. Nora responds automatically on autopilot — no manual review needed.

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    WHY UNIFIED INBOX

    Manage all WhatsApp, Instagram, Messenger, Airbnb, and Booking.com chats in a single window.

    Key Capabilities

    Everything you need for Unified Inbox

    Multi-channel aggregation
    WhatsApp, Instagram, Messenger, Airbnb, Booking.com, VRBO, SMS, and email — all conversations in one inbox.
    Autopilot replies
    Nora sends context-aware replies automatically on autopilot, handling guest questions and upselling without you lifting a finger.
    Smart prioritization
    Messages are automatically sorted by urgency — new bookings, complaints, and urgent requests surface first.
    Guest profile cards
    See booking history, preferences, and past conversations alongside every message for personalized service.
    Escalation workflows
    Set rules to automatically escalate sensitive conversations to managers or pause AI and alert your team.
    Template library
    Create and share response templates with your team for consistent, professional communication.

    Ready to transform your unified inbox?

    Join hundreds of hospitality operators who use Melo to streamline their unified inbox and grow their portfolio.

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    Explore More

    Other features

    Unified Dashboard
    Complete visibility of all your properties, bookings, and financial performance in one place.
    Direct Booking Website
    Go live with your own booking website in two clicks — no coding needed
    Unified Calendar
    Real-time synchronization of all bookings from various channels to prevent overbooking.
    Direct Booking Engine
    An easy and fast booking experience for your guests directly from your site.
    Channel Manager (OTA)
    Automatic synchronization with 200+ channels including Airbnb, Booking.com, VRBO, and more
    Nora — AI Guest Manager
    Nora manages the full guest journey — from first inquiry to closing bookings with payment and upselling add-ons — 24/7 in 12+ languages.
    Omar — AI Operations Manager
    Omar smartly schedules cleaning and maintenance tasks based on booking dates, and coordinates vendors via WhatsApp.
    Amir — AI Revenue Manager
    Amir monitors the market, suggests pricing, and optimizes listings to maximize your revenue.
    Sara — AI Personal Assistant
    Sara runs your entire PMS via WhatsApp — bookings, tasks, reports, and owner statements on demand.
    Accounting & Reporting
    An integrated accounting system that complies with local and tax standards.
    Owner Statements
    Automated monthly owner reports with revenue breakdown
    Revenue Analytics
    Deep insights into property performance and profitability
    Payment Processing
    Secure payment collection with automated invoicing
    Owner Wholesale Market
    Purchase property supplies at wholesale prices directly from suppliers.
    Service Management
    Track and manage all property services and add-ons
    User Roles & Permissions
    Distribute roles and permissions to the work team clearly and securely.
    Guest Portal
    Self-service portal for guests with booking info and services

    Questions & Answers

    Currently, we integrate messaging from WhatsApp, Instagram, Messenger, Airbnb, Booking.com, VRBO, SMS, and direct email.

    Built for Hospitality
    Operators

    MELO gives operators one system to manage bookings, guests, teams, vendors, revenue, and owners — from first property to full portfolio.

    Book a demo