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    Features/Nora — AI Guest Manager
    Platform Feature

    Nora — AI Guest Manager

    Nora handles the full guest journey — from first inquiry and lead qualification to closing reservations with payment. She upsells add-ons like early check-in, extra cleaning, and local experiences — 24/7 in 12+ languages.

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    WHY NORA — AI GUEST MANAGER

    Nora manages the full guest journey — from first inquiry to closing bookings with payment and upselling add-ons — 24/7 in 12+ languages.

    Key Capabilities

    Everything you need for Nora — AI Guest Manager

    24/7 autonomous responses
    Nora handles over 93% of routine guest questions instantly — Wi-Fi codes, parking, check-in times, upselling extra services, and more.
    Brand-voice training
    Train the AI with your brand tone, property-specific details, house rules, and preferred communication style.
    Smart escalation
    Complex or sensitive situations are automatically flagged and routed to your team for human review.
    Multi-language support
    Communicate with guests in their native language — the AI detects language and responds automatically.
    Knowledge base integration
    Upload your FAQ documents and the AI references them to provide accurate, property-specific answers.
    Conversation analytics
    Track response times, resolution rates, and guest satisfaction scores across all AI-handled conversations.
    Lead qualification & booking closure
    Nora engages leads, checks availability, sends quotes, and closes reservations with payment — automatically.
    Add-on upselling
    Nora proactively sells extra services like early check-in, extra cleaning, airport transfers, and local experiences.
    Cross-channel presence
    Nora works across WhatsApp, Instagram, Messenger, Airbnb, Booking.com, and email — one voice, every channel.

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    Other features

    Unified Dashboard
    Complete visibility of all your properties, bookings, and financial performance in one place.
    Direct Booking Website
    Go live with your own booking website in two clicks — no coding needed
    Unified Calendar
    Real-time synchronization of all bookings from various channels to prevent overbooking.
    Direct Booking Engine
    An easy and fast booking experience for your guests directly from your site.
    Channel Manager (OTA)
    Automatic synchronization with 200+ channels including Airbnb, Booking.com, VRBO, and more
    Omar — AI Operations Manager
    Omar smartly schedules cleaning and maintenance tasks based on booking dates, and coordinates vendors via WhatsApp.
    Amir — AI Revenue Manager
    Amir monitors the market, suggests pricing, and optimizes listings to maximize your revenue.
    Sara — AI Personal Assistant
    Sara runs your entire PMS via WhatsApp — bookings, tasks, reports, and owner statements on demand.
    Unified Inbox
    Manage all WhatsApp, Instagram, Messenger, Airbnb, and Booking.com chats in a single window.
    Accounting & Reporting
    An integrated accounting system that complies with local and tax standards.
    Owner Statements
    Automated monthly owner reports with revenue breakdown
    Revenue Analytics
    Deep insights into property performance and profitability
    Payment Processing
    Secure payment collection with automated invoicing
    Owner Wholesale Market
    Purchase property supplies at wholesale prices directly from suppliers.
    Service Management
    Track and manage all property services and add-ons
    User Roles & Permissions
    Distribute roles and permissions to the work team clearly and securely.
    Guest Portal
    Self-service portal for guests with booking info and services

    Questions & Answers

    Yes, Nora learns from your specific property data (Wi-Fi codes, parking instructions) and can autonomously resolve over 93% of routine questions, including upselling extra services.

    Built for Hospitality
    Operators

    MELO gives operators one system to manage bookings, guests, teams, vendors, revenue, and owners — from first property to full portfolio.

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