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    Features/Sara — AI Personal Assistant
    Platform Feature

    Sara — AI Personal Assistant

    Sara runs your entire PMS through WhatsApp — reports, bookings, tasks, expenses, and owner statements on demand. No app needed.

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    WHY SARA — AI PERSONAL ASSISTANT

    Sara runs your entire PMS via WhatsApp — bookings, tasks, reports, and owner statements on demand.

    Key Capabilities

    Everything you need for Sara — AI Personal Assistant

    WhatsApp-first control
    Manage your entire operation through simple WhatsApp messages — no app or dashboard needed.
    Instant financial reports
    Ask Sara for revenue, expenses, or owner statements anytime. She generates and sends them instantly.
    Booking management
    Check availability, create bookings, and handle guest requests directly from your WhatsApp chat.
    Team task dispatch
    Assign cleaning, maintenance, and operational tasks to your team through Sara — she follows up automatically.
    Owner statements on demand
    Generate and send professional owner statements with revenue breakdowns, expenses, and net income — monthly or on-demand.
    Expense approvals
    Sara sends expense notifications for approval — approve or reject directly from WhatsApp.
    Occupancy check
    Ask Sara about occupancy rates for any property or date — she responds instantly.
    Daily summary
    Get an automatic daily digest of bookings, tasks, and revenue — without asking.

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    Other features

    Unified Dashboard
    Complete visibility of all your properties, bookings, and financial performance in one place.
    Direct Booking Website
    Go live with your own booking website in two clicks — no coding needed
    Unified Calendar
    Real-time synchronization of all bookings from various channels to prevent overbooking.
    Direct Booking Engine
    An easy and fast booking experience for your guests directly from your site.
    Channel Manager (OTA)
    Automatic synchronization with 200+ channels including Airbnb, Booking.com, VRBO, and more
    Nora — AI Guest Manager
    Nora manages the full guest journey — from first inquiry to closing bookings with payment and upselling add-ons — 24/7 in 12+ languages.
    Omar — AI Operations Manager
    Omar smartly schedules cleaning and maintenance tasks based on booking dates, and coordinates vendors via WhatsApp.
    Amir — AI Revenue Manager
    Amir monitors the market, suggests pricing, and optimizes listings to maximize your revenue.
    Unified Inbox
    Manage all WhatsApp, Instagram, Messenger, Airbnb, and Booking.com chats in a single window.
    Accounting & Reporting
    An integrated accounting system that complies with local and tax standards.
    Owner Statements
    Automated monthly owner reports with revenue breakdown
    Revenue Analytics
    Deep insights into property performance and profitability
    Payment Processing
    Secure payment collection with automated invoicing
    Owner Wholesale Market
    Purchase property supplies at wholesale prices directly from suppliers.
    Service Management
    Track and manage all property services and add-ons
    User Roles & Permissions
    Distribute roles and permissions to the work team clearly and securely.
    Guest Portal
    Self-service portal for guests with booking info and services

    Questions & Answers

    No. Sara handles everything through WhatsApp. You can ask for reports, approve tasks, check occupancy, and manage bookings — all from your phone.

    Built for Hospitality
    Operators

    MELO gives operators one system to manage bookings, guests, teams, vendors, revenue, and owners — from first property to full portfolio.

    Book a demo