What does Nora, MELO's AI guest agent, do?

Nora is MELO's 24/7 guest concierge — she answers guest messages on WhatsApp in Arabic and English, sends booking confirmations and directions, handles mid-stay requests, and escalates to your team only when needed.

What does Amir, the AI revenue agent, do?

Amir watches your calendar and market signals to recommend pricing adjustments, flags gaps worth discounting, and helps lift occupancy and revenue across your short-term-rental units.

What does Omar, the AI operations agent, do?

Omar coordinates day-to-day operations: check-in and check-out task lists, cleaning and maintenance scheduling, and alerts before issues reach your guests.

What does Sara, the WhatsApp assistant, do?

Sara is the host-side assistant inside WhatsApp — ask her for occupancy, revenue or booking info in plain language and she pulls it live from MELO, wherever you are.

AI Agents for Hospitality — Nora, Amir, Omar & Sara

Guest Manager

Nora

Manages the entire guest journey — from first inquiry and lead qualification to closing reservations with payment. Handles availability checks, instant quotes, booking confirmations, payment links, and upsells add-ons like early check-in, extra cleaning, and local experiences across all channels in 12+ languages.

93%

Conversion rate

<30s

Response time

12+

Languages

Nora

online

TODAY

Hi! Is Villa Azure available April 25-27?

2:34 PM

Great news! 🎉 Villa Azure is available Apr 25-27. 🏡 2BR villa with private pool 💰 $285/night — $570 total Want me to hold it for you?

2:34 PM

Yes! Can we add early check-in?

2:36 PM

Done! ✅ Villa Azure held. ⏰ Early check-in 1 PM — +$40 📋 Need: • Full name • Number of guests • Special requests Shall I send the booking link?

2:36 PM

2 guests, and a crib please

2:38 PM

Booking confirmed! ✅ 📝 2 guests + crib 🗓 Apr 25-27 · Early 1 PM 🏡 Villa Azure w/ pool 💳 Total: $610 💳 Payment link: melo.pay/invoice/8247 Pay now to lock your dates!

2:38 PM

Revenue Manager

Amir

Monitors revenue across all booking channels in real-time. Automatically adjusts pricing strategies, generates daily financial reports, tracks RevPAR and occupancy, and provides actionable insights to maximize your property income.

$12K

Avg saved/yr

100%

Accuracy

Auto

Reports

Revenue dashboard

Amir

Daily Revenue Report · Apr 28

Revenue

$48,230

+12.4%

Occupancy

87%

+5.2%

ADR

$285

+8.1%

Revenue (7d)$48,230

M

T

W

T

F

S

Actions taken

📈

Adjusted pricing for Villa Azure — weekend rates +15%

2h ago

📄

Sent owner statement for Garden Suite

4h ago

⚠️

Flagged low-performing channel: VRBO conversion -3%

6h ago

Operations Manager

Omar

Coordinates all property operations in real-time — housekeeping schedules, maintenance dispatch, guest check-in/out logistics, vendor coordination, and team task management. Ensures nothing falls through the cracks across your entire portfolio.

200+

Tasks/day

<15m

<15 min response

24/7

Monitoring

Operations Hub

Omar

Daily Operations · Apr 28

✅

2/5

Check-ins

🔄

60%

Cleaning

⚠️

1

Urgent

Today's Tasks

✅

Villa Azure — check-out completed

9:00 AM

🔄

Garden Suite — cleaning in progress

ETA 11:30

📋

Penthouse — early check-in requested

1:00 PM

🔧

Villa Palm — AC maintenance

Tech en route

3

Housekeepers

2

Maintenance

1

Off duty

Personal Assistant

Sara

Your entire PMS in your pocket. Manage bookings, guest check-ins, housekeeping scheduling, maintenance requests, and team communication — all through a simple WhatsApp conversation.

24/7

Operations

Instant

Response

Sara

online

TODAY

What's my revenue this month?

2:34 PM

📊 April revenue: $48,230 (+12.4% vs last month) Top performers: • Villa Azure — $12,400 • Garden Suite — $9,800 • Penthouse — $8,500

2:34 PM

What about expenses?

2:36 PM

💰 April expenses: $14,200 Breakdown: • Cleaning — $5,400 • Maintenance — $3,200 • Supplies — $2,100 • Utilities — $3,500 Net profit: $34,030 (70.6% margin) ✅

2:36 PM

Send me Villa Azure owner statement

2:40 PM

📄 Villa Azure — April Owner Statement Revenue: $12,400 Expenses: $3,800 Net income: $8,600 Occupancy: 92% PDF sent to your email ✅ Want me to send all units or schedule monthly auto-reports?

2:40 PM

Meet your AI team

Nora

Amir

Omar

Sara