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    Features/Service Management
    Platform Feature

    Service Management

    Upsell your guests with ease. Manage and track additional services like airport transfers, welcome basets, or late check-outs directly from the platform.

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    WHY SERVICE MANAGEMENT

    Track and manage all property services and add-ons

    Key Capabilities

    Everything you need for Service Management

    Service catalog
    Define your full menu of services — early check-in, late checkout, airport transfer, extra cleaning, and more.
    Guest upselling
    Offer add-on services to guests during the booking flow and pre-arrival for incremental revenue.
    Service scheduling
    Coordinate service delivery with booking calendars to ensure everything is ready before guest arrival.
    Cost tracking
    Track the cost and revenue of every service to measure profitability of your add-on offerings.
    Automated fulfillment
    Service orders trigger automatic dispatch to the appropriate team member or vendor.

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    Join hundreds of hospitality operators who use Melo to streamline their service management and grow their portfolio.

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    Other features

    Unified Dashboard
    Complete visibility of all your properties, bookings, and financial performance in one place.
    Direct Booking Website
    Go live with your own booking website in two clicks — no coding needed
    Unified Calendar
    Real-time synchronization of all bookings from various channels to prevent overbooking.
    Direct Booking Engine
    An easy and fast booking experience for your guests directly from your site.
    Channel Manager (OTA)
    Automatic synchronization with 200+ channels including Airbnb, Booking.com, VRBO, and more
    Nora — AI Guest Manager
    Nora manages the full guest journey — from first inquiry to closing bookings with payment and upselling add-ons — 24/7 in 12+ languages.
    Omar — AI Operations Manager
    Omar smartly schedules cleaning and maintenance tasks based on booking dates, and coordinates vendors via WhatsApp.
    Amir — AI Revenue Manager
    Amir monitors the market, suggests pricing, and optimizes listings to maximize your revenue.
    Sara — AI Personal Assistant
    Sara runs your entire PMS via WhatsApp — bookings, tasks, reports, and owner statements on demand.
    Unified Inbox
    Manage all WhatsApp, Instagram, Messenger, Airbnb, and Booking.com chats in a single window.
    Accounting & Reporting
    An integrated accounting system that complies with local and tax standards.
    Owner Statements
    Automated monthly owner reports with revenue breakdown
    Revenue Analytics
    Deep insights into property performance and profitability
    Payment Processing
    Secure payment collection with automated invoicing
    Owner Wholesale Market
    Purchase property supplies at wholesale prices directly from suppliers.
    User Roles & Permissions
    Distribute roles and permissions to the work team clearly and securely.
    Guest Portal
    Self-service portal for guests with booking info and services

    Questions & Answers

    Anything — early check-in, late checkout, airport transfers, extra cleaning, grocery stocking, tours, and more. You define the catalog.

    Built for Hospitality
    Operators

    MELO gives operators one system to manage bookings, guests, teams, vendors, revenue, and owners — from first property to full portfolio.

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