Get a demo
    Features/Guest Portal
    Platform Feature

    Guest Portal

    Empower your guests with a self-service hub. Allow them to view house manuals, check-in instructions, and book extra services on their own terms.

    Book a demo
    WHY GUEST PORTAL

    Self-service portal for guests with booking info and services

    Key Capabilities

    Everything you need for Guest Portal

    Digital guidebook
    Share property details, house rules, local recommendations, and emergency contacts in a beautiful digital format.
    Self-service check-in
    Guests access door codes, parking instructions, and WiFi details through the portal — no more repetitive questions.
    Service ordering
    Guests browse and book additional services like late checkout, extra cleaning, or airport transfers.
    In-app messaging
    Guests can message your team directly from the portal with questions, issues, or special requests.
    Review collection
    Automated post-stay review requests drive more 5-star reviews on your connected OTA platforms.

    Ready to transform your guest portal?

    Join hundreds of hospitality operators who use Melo to streamline their guest portal and grow their portfolio.

    Book a demo
    Explore More

    Other features

    Unified Dashboard
    Complete visibility of all your properties, bookings, and financial performance in one place.
    Direct Booking Website
    Go live with your own booking website in two clicks — no coding needed
    Unified Calendar
    Real-time synchronization of all bookings from various channels to prevent overbooking.
    Direct Booking Engine
    An easy and fast booking experience for your guests directly from your site.
    Channel Manager (OTA)
    Automatic synchronization with 200+ channels including Airbnb, Booking.com, VRBO, and more
    Nora — AI Guest Manager
    Nora manages the full guest journey — from first inquiry to closing bookings with payment and upselling add-ons — 24/7 in 12+ languages.
    Omar — AI Operations Manager
    Omar smartly schedules cleaning and maintenance tasks based on booking dates, and coordinates vendors via WhatsApp.
    Amir — AI Revenue Manager
    Amir monitors the market, suggests pricing, and optimizes listings to maximize your revenue.
    Sara — AI Personal Assistant
    Sara runs your entire PMS via WhatsApp — bookings, tasks, reports, and owner statements on demand.
    Unified Inbox
    Manage all WhatsApp, Instagram, Messenger, Airbnb, and Booking.com chats in a single window.
    Accounting & Reporting
    An integrated accounting system that complies with local and tax standards.
    Owner Statements
    Automated monthly owner reports with revenue breakdown
    Revenue Analytics
    Deep insights into property performance and profitability
    Payment Processing
    Secure payment collection with automated invoicing
    Owner Wholesale Market
    Purchase property supplies at wholesale prices directly from suppliers.
    Service Management
    Track and manage all property services and add-ons
    User Roles & Permissions
    Distribute roles and permissions to the work team clearly and securely.

    Questions & Answers

    No, the guest portal is web-based. Guests receive a link via email or SMS and access everything in their mobile browser.

    Built for Hospitality
    Operators

    MELO gives operators one system to manage bookings, guests, teams, vendors, revenue, and owners — from first property to full portfolio.

    Book a demo